General
1. What does Steadfast sell? Steadfast specializes in note counting machines, mixed value note counting machines, and paper shredding machines designed for banks, retail businesses, offices, and cash-handling institutions across India.
2. Where is Steadfast based, and do you deliver across India? We are an India-based company and deliver our Products across the country. Delivery timelines depend on your location and will be confirmed at the time of order.
3. Are your machines suitable for small businesses as well as large institutions? Yes. Our range includes compact machines suited for small shops and offices, as well as higher-capacity models built for banks and high-volume cash operations.
Products & Pricing
4. Why don’t I see prices listed on some products? Pricing may vary based on quantity, location, and current offers. For the most accurate and up-to-date pricing, please WhatsApp us or use the “Contact Us” option on the product page.
5. What’s the difference between a note counting machine and a mixed value counting machine? A standard note counting machine counts notes of the same denomination, while a mixed value counting machine (like our Banko series) can count and total notes of different denominations together, saving time on cash reconciliation.
6. Do your note counting machines detect fake currency? Yes, most of our note counting machines include fake note detection features (UV, MG, IR sensors depending on the model) to help identify counterfeit currency during counting.
7. What paper shredder should I choose for my office? This depends on your shredding volume and security needs. Cross-cut shredders (like our CC series) are suitable for everyday office use, while micro-cut models offer higher security for sensitive documents. Contact us and we can recommend the right model for your requirements.
Orders & Payment
8. How do I place an order? Simply click “Contact Us” or message us on WhatsApp from any product page. Our team will confirm pricing, availability, and guide you through the order process.
9. What payment methods do you accept? Payment options will be shared with you directly by our team at the time of order confirmation.
10. Can I order in bulk for my business or institution? Yes, we support bulk orders for banks, retail chains, and businesses. Contact us with your requirements for bulk pricing.
Warranty & Service
11. Do your machines come with a warranty? Yes, our Products come with a limited Brand warranty. Warranty terms vary by product and will be shared at the time of purchase.
12. What happens if my machine develops a fault? Contact our support team via WhatsApp or phone with your purchase details. We’ll guide you through the warranty claim or service process.
13. Do you provide after-sales support and servicing? Yes, we provide after-sales support for all our Products. Reach out to us for servicing, maintenance, or troubleshooting assistance.